Privacy Policy – Rateon Technologies

Rateon Technologies (“Rateon”, “we”, “our”, “us”) operates the Rateon mobile application and website (https://rateon.in). This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

By using the Rateon app or website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the data necessary to operate a logistics platform.

When you register or use the app, we may collect:

• Name

• Mobile number

• Email address

• Business name (for customers)

• Pickup and drop addresses

• Communication with support

For drivers, we may additionally collect:

• Driving license details

• Vehicle number and vehicle type

• Government ID (e.g., Aadhaar/PAN) for verification

• Profile photo

We collect real-time location data:

• To enable trip booking

• To assign nearby drivers

• To allow live tracking of trips

• To improve service reliability

Location is collected only while the app is in use or when required for trip operations.

We may collect:

• Device type

• App version

• IP address

• Crash logs

• Basic analytics data (to improve app stability and performance)

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2. How We Use Your Information

We use your information to:

• Create and manage your account

• Facilitate bookings between customers and drivers

• Provide real-time trip tracking

• Verify driver identity and improve platform safety

• Communicate important service updates

• Provide customer support

• Improve product features and user experience

• Prevent fraud, misuse, and unauthorized activity

We do not use your data for selling or advertising to third parties.

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3. Data Sharing

We do not sell your personal data.

We only share information in these cases:

• Between customer and driver for completing a trip (e.g., name, phone, pickup/drop)

• With service providers who support app infrastructure (such as cloud hosting, analytics, SMS services)

• If required by law, court order, or government authority

All third-party services are expected to follow reasonable data protection practices.

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4. Data Security

We take appropriate technical and organizational measures to protect your data against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

Access to sensitive data is restricted to authorized personnel only.

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5. Data Retention

We retain personal data only as long as necessary:

• To provide our services

• To comply with legal and regulatory obligations

• To resolve disputes and enforce agreements

You may request deletion of your account and data at any time (see Section 7).

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6. Children’s Privacy

Rateon services are intended for users 18 years and above.
We do not knowingly collect personal data from children.

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7. Your Rights

You have the right to:

• Request access to your data

• Request correction of inaccurate data

• Request deletion of your account and personal data

You can make such requests by emailing us at:
📧 info@rateon.in

We will process genuine requests within a reasonable timeframe.

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8. Third-Party Services

The Rateon app may use trusted third-party services such as:

• Cloud hosting providers

• Analytics services

• Communication APIs (SMS/email)

These services are used strictly for app functionality and improvement.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.

We encourage users to review this policy periodically.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Rateon Technologies
📧 Email: info@rateon.in
🌐 Website: https://rateon.in